How to submit a support ticket
If you are experiencing a technical issue or need assistance, you can submit a support ticket via any of the following methods:
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Email
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Send an email to support@mitechpros.net (this will auto-create a low priority incident ticket)
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Be sure to include:
- Your name
- Contact information
- A clear description of the issue
- Any screenshots or error messages (if applicable)
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Phone
- You can call the office at (734) 218-8850 (may cause delays)
- If this is your first time, then click on the “sign up” link in the upper right-hand corner. Enter your company credentials.
- If you are a returning user, then you can login with your established ID and password.
- If you forget your password, you can click on “forgot password?” to be sent a reset email:
- After you login you will be able to select from several options:
- The “Report an issue” button will open the INCIDENT ticket screen:
- Fill in the information as requested and try to be as detailed as possible, there is an attachment option to include screenshots of errors/failure messages:
- Once the ticket is completed press the “submit” button to send it to the next available helpdesk agent.
- On the helpdesk home screen, you can view the status of your ticket(s) by clicking on the menu (3 lines in the upper left) and then selecting “Tickets”:
Ticketing Best Practices:
- Provide as much detail as possible (what is happening, when the issue started, error messages, etc.).
- Mention if the issue is urgent or if it keeps you from completing your work.
- For hardware-related issues include your computer name if possible (For windows devices use the “about” menu, For Apple devices click on the apple icon in the upper left corner).
Following these steps ensures that your request is logged and handled promptly by the MI Tech Pros support team.